Congratulations Donna Rogers

Vanessa and I would like to commend and congratulate Donna Rogers for all her efforts to date.
Our experience has been that Donna is very dedicated not only to the requirements of her clients (property owners), but also to the needs of the tenants of the properties of which she manages.
In regards to leasing our properties, Donna has always kept us informed as to the progress, and has always made great suggestions which have helped us achieve fast and effective results. If something needs doing within the property, Donna is very prompt to organise the necessary trades people to undertake the work to be done, and keeps us informed of the progress. Donna also has a pleasant phone manner, which is most important as the majority of our dealings are done over the phone (or via email) as we do not live in Port Macquarie.
We have also received feedback from our tenants who have advised that they are also happy with their dealings and have found her professionalism commendable.
We are more than happy to recommend Donna to other property owners as we have found Donna to be a standout amongst her peers in the Port Macquarie area. 

Congratualtion Robyn and all the team at Elders

My name is Pam Orange; I have been a resident and business owner in Port Macquarie since 1983.
In 2006 I re-entered the residential rental market. Realising the changes to the tenancy act which are geared in the tenants favour, I like most property investors chose to use a property manager.
My biggest mistake was offering our properties to small sales orientated real estate agent that I had known for many years, thinking they would closely monitor our investments.
Within a short period, problems started to surface and I realised that the staff were not sufficiently trained or experienced in Property Management to deal with our problem tenants.
After giving the tenants termination, apart from the rent arrears and property damage, I found that regular inspections of the property had not been completed, they never paid their water bill and further investigation found that the agency had not checked out their references properly prior to signing the lease.
In conversation with Alice Wong (Elders) she suggested that I seek advice from Robyn Gleeson Director of Elders Property Management.
At first, I felt my original agent should sort this matter out, but I became convinced that they did not have the experience, training or knowledge to handle my problem.
Reluctantly I asked Robyn for assistance and transferred our properties over to Elders. Within a short time they had managed to remove the "TENANTS FROM HELL."
The difference between a professional property management team was very refreshing.
Elders have a great team, a new breed of Property Managers introducing quality service and expertise to their clients. All members showed concern; communicated well and showed energy  and efficiency to get the job done.
Congratualtion Robyn and all the team at Elders.

Took care of any problems

I am writing to thank you for the service provided by Richard Sheen in managing our property at Surf Street.
Richard kept in regular contact over any maintenance issues required and sent photos of any concerns he had with the property. I think he is a great bloke and a real asset to your business.
I would have no hesitation in recommending Richard and Elders Property Management to any prospective landlord looking for an agent.

Many thanks

Elders handled my property in a very professional manner and achived a great result for me. Many many thanks.

B Lakin

126 Lake Road, Port Macquarie

Very pleased with the service. I was always kept in the loop and appreciated suggestions as to how I could sell my property quicker. 
Ms Mately

202/5-7 Clarence Street

The services provided were very professional. They kept us informed. 

Mr Jones

11 Genoa Close, Port Macquarie

We sincerely recommend Elders for both Property Management & Sales.
Mr Neal & Mr Burmester

538 Oxley Highway

Alex has done a wonderful job handling our property. We would use her again if we need help in the future.

Many thanks Bill

Many thanks Bill for your revised email and information, it has been very kind of you to spend the time on a client who is no longer in town, not sure that many businesses would do that. But I have always praised your company for its professionalism and will continue to do so in my dealings in Port Macquarie.

Regards

Diane 

160 Riverside Drive

May I express my thanks for coming out this afternoon on such a terribly hot day. 
I must admit that so far in my relations with the company, I have found by all, the utmost help and attention.
Thank you, I know my choosing of Elders has been a correct decision. 

59 Greenmeadows Drive

Dear Tim,

We would like to personally thank you for the successful sale of 59 Greenmeadows Drive, Port Macquarie. 

We believe that the whole transaction was well managed and the result is great for all parties involved, considering the limited time the property was on the market.

We would like to also stress that your approach to negotiations was very professional and all suggestions you made certainly paid off towards completing the final deal. Also your personal touch and keeping us in the “BIG” picture all the time is really appreciated... We are certainly very happy customers thanks to you.

P & T

8 The Bulkhead, Port Macquarie

Bill Bodkin was very helpful and kept us informed at all times during the process of our sale. We highly recommend Elders and Bill Bodkin.
Thank you
Megan and Trevor

Testimonial sent through to Head Office

" I would like to inform you that Alex Glen-Holmes from Elders at Port Macquarie has just sold my nans house in Potrt Macquarie.
Alex has been the most professional, understanding, helpful agent I have ever come across. Having worked for Elders at Gladesville myself for 6 years, (which is now closed down) I have still found Alex to be the best agent I have ever dealt with. She has gone way beyond my expectations.
Not only has her feedback and liasing with me been 100%, she also helped organised the house to be cleaned out, found new owners for my Nan's two dogs and went way beyond her call of duty.
I would just like to let you know that you have an exceptional agent working for the Elders franchise."

Thank you Maureen

"Jayne and I want to thank you for your fast and friendly service in leasing out our property in Port Macquarie.
The service was excellent, communication perfect and having the property rented in under a week was outstanding.
The most refreshing thing however is your courtesy and friendly manner. Extremely happy to have our property in your hands."

C Lange

32a Doncaster Avenue

I would hereby like to mention Tim Milner who sold my property very quickly and very professionally.
He always put himself out to be helpful which was a great help to me as I am a widow.
He is very friendly and is very knowledgeable in his work and property values.
I would recommend him anytime.

NB

2 Sequoia Place

I found Tim excellent to work with, always reliable and on the ball. I believe Elders offers a professional and courteous service that takes the stress out of selling.
S Hollis

2 Coorella Circuit

I am very pleased with the service provided by Elders, especially Mr Bodkin. Many thanks Bill for the attention to detail, good advice & friendly service. They have attended to everything and been most helpful all along.

KD

68 Greenmeadows Drive

Elders were very relaxed, courteous and very efficient. We had plenty of family related anxiety and other various preoccupations and however, from the moment we met Tim, he was available, efficient, competent and wonderful to deal with.
D & K

70 Hastings River Drive

I recently purchased a residential property through Elders Real Estate Port Macquarie. Tim Milner was the Sales Consultant who assisted me through the process.
Tim has a unique balance of professionalism and friendliness. He promptly returned phone calls, provided information in a timely manner and always kept me informed of progress. His attention to detail and providing me with regular updates, made the purchase a stress free experience.
Due to my positive experience, I had no hesitation in using Elders Real Estate Port Macquarie as Management Agency for my investment property.
I would not hesitate to recommend Tim to family and friends and would be happy to consult him him in the future regarding my real estate needs.
KP

Thank You Donna

To Whom It May Concern.

Donna has looked after our 2 investment properties in Port Macquarie for the last 6 years and has done a fabulous job.

Over that time she has managed the property with a high degree of professionalism and has always been quick to respond to any questions we’ve had. Her level of proactive involvement and personal service in their management is terrific. We have even received a note from her on the weekend when she’s driven past the properties where she’s suggested the lawns need doing!

The properties have been managed extremely well and on occasions when we have inspected the properties with tenants there they have had nothing but good things to say about Donna and the team.

We wish her the best in her nomination for the award and it is no surprise to me why she is being considered for it.

TH

Donna Rogers

I write this testimonial in support of Donna Rogers from Elders Real Estate at Port Macquarie in New South Wales.

My wife and I have had the pleasure of having Donna manage our investment properties in Port Macquarie for the past three years. During that time Donna has been a most professional and efficient property manager, and someone we can rely on to ensure that our properties are maintained at a high standard. Donna is always responsive and proactive relating to our property needs. She undertakes the duties desired from a good property manager from the point of initial consultation, and continues throughout the term of the rental agreements. These duties include property inspections and evaluations, advertising, selecting suitable tenants, lease preparation, and bond management. Donna is always available for rental market advice, and ensures that any maintenance issues are dealt with promptly and professionally through her reliable network of tradesman. Additionally, Donna guarantees regular rent collection and monthly statements to keep us informed of income and outgoings.

We would recommend Donna Rogers as a Property Manager to any prospective client.

Sincerely,
M & L

"Claremont" 89 William Street

It’s been great working with Clive Ince at Elders Port Macquarie. We were marketing five units through 2011. Clive was most dedicated to the process, suggesting what proved to be a very wise marketing strategy and then working skilfully with each potential purchaser. He was most helpful with the extra challenges we presented as landlords not living locally, organising needed repairs and reporting on the way the units were being received by potential purchasers.
He kept up the communication with me on a weekly or bi-weekly basis so that I always knew what was going on. 
I can heartily recommend him and the team at Elders. I am most grateful for their care and professionalism.
H Cornelius

Matt Day

We have had the privilege of dealing with Matt since we changed Real Estate Agents.

Matt manages our rental property in Port Macquarie, we live 6 hours away so rely heavily on support from Matt. He has never let us down,

On several occasions Matt has gone above and beyond his duty to rectify problems for us both big and small. Nothing is a chore for him.

He communicates regularly and keeps us well informed.

I would highly recommend Matt to any prospective investors.

S & O

92 Rollands Plains Road

"Dear Alex,
Thank you for all your work in getting our place sold in Telegraph Point.
It was a great result and I really appreciate all you did.
L Elliott"

Thank You Matt

I have had a property listed for holiday rental for the last 9 years, most recently with Elders Port Macquarie (since they took over management from Laing and Simmons). Over that time Matt Day has proven himself to be very professional and in my view, a stand out Property Manager compared to his peers.

The secret to Matt’s success comes down to getting the basics right – timely communication, effective judgement, and empathy for both the landlord and tenant.

As an remote landlord, I need to be able to take comfort in knowing that my property is in safe hands, and that I can trust that my Property Manager is a person who can make reasonable and balanced judgements. There have been a couple of instances over the last year where Matt has been required to exercise timely judgement, and he has closed the loop to explain the rationale that he employed in his decision making process. From my perspective, Matt has demonstrated sound acumen and I am most appreciative of his management abilities.

More recently, I have decided that the time has come to dispose of my property, and Matt is working collaboratively with the selling agent to support this outcome. It is this kind of service that will keep me coming back, with my intention being to list another of my properties for holiday rental with Matt once the sale of this one is finalised.

Regards,
Chris

Great Work Alex!

"Alex is a motivated, well skilled sales agent that has spend much time developing her craft with world class coaches and trainers.
She is a wonderfull communicator and a tenacious negotiator.

I have seen Alex develop and grow over a period of 2-3 years and would recommend her services looking for a premium estate agent.

D Robinson."

Matt Day

My holiday rental property is at Port Macquarie and is managed by Elders Real Estate, with Matt Day being my property manager. During the time Matt has been with Elders i have been in contact with him by phone, and when i am using my unit for holidays and inspections during the year i visit the Elders office to keep in contact, and to say hello to Matt and staff.

I have always found Matt to be very polite and helpful and with my property dealings,and i am very pleased with him managing my holiday rental unit,as he carries out his duties very well.

RS

Congratulations Maureen!

"We have been renting this property, managed by Elders, for over five years. Initially we found it rather difficult as we had always owned a home and were not familiar with the rental process. It was intended as a temporary measure after the sale of our home in Dent Crescent, but because of my husband's health problems, it has been wiser for us to remain as permanent renters.
It was quite a difficult adjustment as we found that as renters we felt we were often treated as "second class" citizens. Although some of the staff at Elders were courteous and helpful, it was not always the case .
We would like to express our appreciation towards our current manager, Maureen Carsons. Maureen has been exceptionally helpful in listening to our questions and explaining the rental process to us. It has made a great difference to us to feel that there is help available when needed - and in such a warm and generous manner. 

Mr & Mrs Stace"

Thanks Again Matt

Hi Matt,

Just wanted to say a big 'thankyou' for all the effort you put into keeping our holiday rental property running well. There has been a considerable downturn in tourism in peak periods in Port Macquarie

but you always seem to secure bookings for our unit and we are really grateful. Whenever something is needed you are the first to offer to help; I still laugh when I think about you running around

Port Macquarie shopping for the best deal for new saucepans for our fussy tennants! I feel that our holiday rental is in great hands.

Thanks again
RB

9/89 William Street

"Dear Clive,
Thank you for your excellent Service! I have been enormously helped by your frequent feedback.
Living many kilometres away from Port Macquarie, I have been very reliant on Elders' frequent feedback and ability to handle the problems that arrise in selling a property. They have been excellent and extraordinarily helpful."

Thanks for all your hard work Tim

" Hi Tim,
Thanks for all your hard work in putting together the marketing program and guiding me through the listing options which enabled me to make what were ultimately the right decisions when recently selling my property with Elders Real Estate.
The price we achieved was great and we didn't need to wait forever to get the buyer to come to the table, to negotiate what was a great value deal for all parties involved.
The buyer has found himself a brilliant first home and I believe it is thanks to your professionalism and integrity shown at all times throughout the process.
I would not hesitate for a minute to recommend you to anyone looking to sell or buy a property in Port Macquarie. I only wish i could enlist your services to help me with my property transactions in other geographical locations outside of Port Macquarie.
Yours sincerely,
DF"

9/8 Waugh Street

Dear Alex,
Thank you for your assistance in buying Waugh Street.
You made working with you both easy and pleasurable. I wish you every continued success.

Danielle

1/9 Tasman Road

"Rohan was a great real estate agent who promptly responded to our contact".

L & G Beddoe

20 Rollands Plains Road, Telegraph Point

Dear Alex, 
We would like to say a huge thank you for all your efforts & persistence in the sale of our house. We appreciate all your hard work.
Best wishes for the future, who knows we may need your services again some day.
Thank you.
B, T & L

126 Federation Way

Alex Glen-Holmes has been very dedicated and professional in the selling of our unique property / business. She listened and retained the immense volume of information which was relayed to prospective purchasers.
Nothing was too much trouble and we sincerely appreciate the determination to complete the difficult sale process of our property.
Mr & Mrs Whitehead.

4/30 Munster Street

“Dear Alex,

Just a short note to thank you for all the work you put in to sell our property. Very  appreciated. Also a thank you to all the staff over the years who have looked after our Munster Street unit. We have been very happy with the management.”

R & K Dillon

4/46 Burrawan Street

We cannot thank Alex Glen-Holmes enough for her genuine interest in helping us sell our property. Alex always kept us well informed, always returned every phone call and was extremely professional and friendly.
Thank you Alex!
B & J

Many Thanks

"Many thanks to the lovely property management staff for your assistance in securing (our recent) lease." M & C Port Macquarie

3/22 Flynn Street

A Tireless effort made by Tim Milner. Always Available to assist in the task at hand whether selling or purchasing for his client.

B Shaw

5/51 Church Street

“Dear Rohan,

We are very pleased indeed with our purchase. We both thank you so much for your professional attention to our purchase. We were always confident in our dealings with you. Thank you again Rohan. We are sure that we could not have done better.”

Regards M & A Patterson

Thank you Marilyn

"Thank you for your persistent help, outstanding patience, your friendliness and professional service to us. Made a great difference to our search for a new home for our family. With our warmth and immense gratitude" N & J Port Macquarie

8 Lady Nelson Drive, Port Macquarie

It was a pleasure dealing with your agents, in particular Alex was enthusiastic and made this difficult time much easier. Very approachable manner and caring nature.

Mr & Mrs D

Thank you

"Thank you for your help and patience as we searched for a new property. It is appreciated." R & J Port Macquarie

Maureen Carson

" Great to know that my investment property is being well looked after by a good tenant and an excellent property services manager. As per usual, all of your efforts and good work is appreciated. "
JC

27 Jupiter Crescent

To Alex,
"Appreciate all your efforts in helping achieve a smooth move into our new home.
Best wishes,"
Karen & Peter.

Thank you Tim Milner

" Dear Tim,
On behalf of Matt & myself, I wish to extend a big thank you for selling our property at 6 Sequoia Place, Port Macquarie.
Selling a house can be a daunting process. You fulfilled your commitment to advertising each week and as a result there was widespread viewing of the house. At all stages of the process you were fair and objective. During stressful negotiations, you were a calming presence, presenting our situation to the purchasers with professional. reasoned discussion.
We appreciate your commitment and for making the entire process very easy. We look forward to future dealings with you and wish you all the best with your career."
M & B

Thank you Rohan Lisle

Dear Rohan,
Thank you so much for making our lives a happy, momentous one at this time. You have been a perfect gentleman & a wonderful seller. 
You are the best in town.
P.S. One of our lifelong dreams have come true. We hope that you are blessed in so many ways.
Thank you so much.
D & S Rob

24/66 Pacific Drive, Port Macquarie

Excellent service and communication from Elders and Bill Bodkin obtaining asking price for our unit in a matter of days. Well done! 
J & B