Success in real estate is often measured by results, but behind every strong result is a team, a culture and a commitment to clients that drives performance year after year.
That commitment was on full display at the recent Elders Real Estate Annual Awards, where Elders Hobart was recognised among the top-performing offices in the country for 2025, securing an impressive #3 ranking nationally for Gross Commission and #4 nationally for Settled Sales.
The achievement places the Tasmanian office among the elite performers within the Elders Real Estate network and reflects a business that continues to deliver exceptional outcomes for its clients while maintaining a strong focus on teamwork, professional development and customer service.
While the awards acknowledge outstanding sales performance, those within the office are quick to point out that success is about far more than transactions.
For Elders Hobart Director Mathew Chugg, the office’s achievements are the result of a culture that places equal importance on collaboration, accountability and client relationships.
“Elders Hobart’s success is built on a strong foundation of teamwork, training and accountability,” Mathew said.
“Our culture is centred on working together, supporting one another and maintaining high standards across every part of the business. Each member of the team plays an important role in contributing to a professional, positive and results-driven environment.”
Relationships Remain the Foundation
In an increasingly competitive marketplace, maintaining strong client relationships remains one of the defining characteristics of the Elders Hobart business.
While marketing strategies, technology and market knowledge all play important roles, the office continues to generate significant business through repeat clients, referrals and long-standing community connections.
The team understands that every property transaction is a major milestone for clients, whether they are buying, selling or investing.
That understanding drives a service model built around communication, transparency and trust.
“Servicing our vendors is our highest priority,” Mathew said.
“We understand the importance of clear communication throughout the sales process and pride ourselves on providing open, honest and transparent feedback during every campaign. This commitment ensures our vendors are kept informed, supported and confident in the strategy being delivered on their behalf.”
This focus on communication not only helps achieve strong outcomes but also builds the confidence that encourages clients to return and recommend the office to family, friends and colleagues.
Consistency Through Continuous Improvement
One of the key drivers behind Elders Hobart’s ongoing success is its commitment to training and professional development.
Rather than relying solely on experience, the office has created a culture where learning is embedded into everyday business operations.
Regular training sessions provide opportunities for agents to share knowledge, discuss market trends and continually refine their skills.
“Training and professional development are key parts of our ongoing success,” Mathew said.
“The team conducts monthly training sessions, with each agent taking responsibility for arranging and delivering sessions that benefit the wider group. This shared approach encourages continuous improvement, strengthens knowledge across the team and helps ensure our agents remain adaptable, informed and highly capable in a competitive marketplace.”
The collaborative nature of the training program not only strengthens individual performance but also helps create consistency across the entire team.
By encouraging agents to learn from one another, Elders Hobart ensures that expertise is shared rather than siloed, ultimately benefiting clients and the broader business.
A Team Effort Behind Every Result
While sales agents are often the public face of a real estate business, Mathew is quick to acknowledge the broader team that contributes to the office’s success.
Behind every successful campaign is an experienced administration team whose work helps ensure clients receive a seamless experience from listing through to settlement.
“Our agents are exceptionally well supported by an outstanding administration team, whose professionalism and attention to detail allow the sales team to focus on delivering the best possible outcomes for clients,” he said.
The office also benefits from a leadership structure designed to support performance across the business.
“The business benefits from the leadership of a non-selling manager who is focused on driving performance, supporting agents with practical assistance as required and ensuring the team has the structure and guidance needed to succeed.”
This support structure allows agents to focus on what they do best while ensuring the business continues to operate efficiently and consistently.
The Strength of the Elders Network
As part of one of Australia’s most recognised real estate brands, Elders Hobart also benefits from the resources, systems and support available through the wider Elders network.
Combined with strong local market knowledge and a highly engaged team, this provides a platform for continued success.
“Backed by the strength of the Elders network and its extensive support systems, the Hobart team is well positioned to deliver a high level of service and expertise to the local market,” Mathew said.
“The agents within the Hobart office are some of the hardest working in our marketplace, bringing commitment, energy and professionalism to everything they do.”
If you’re thinking of buying, selling or investing in Hobart, reach out to the Elders Hobart team today and discover how their local expertise, trusted advice and award-winning service can help you achieve your property goals.